SERVICES

What you can expect from us
At Silver Screen Printing & Embroidery, we pride ourselves on providing the great service and high quality decorating required to meet the demanding needs of our customers. You are guaranteed to receive an excellent and reasonably priced product on time, every time. No job is too big or too small.

On each order we follow the same basic order process. Your customer makes a request for some imprinted items. You will need to know the required order details for each order. You can sign on to our customer portal to get a price quote. If you prefer the analogue method, price sheets are provided to you when your account is set up or when any changes are made. When the details of the order are ready, go to the customer portal and start a new order. The art can be uploaded at that time or anytime later. We will check your product against your order within 24 hours of delivery to ensure the correct items were shipped. Our art department will generate an e-proof of the order and upload it to the site. You will get an email letting you know your e-proof is ready. Once we receive art and all product, your order will be done within 5 business days. Screen print orders over 1000 and embroidery orders over 300 will be estimated on the day the order is placed. Your tracking information and shipping cost will be entered on the site as soon as we ship the order so you can bill your customer promptly.

No Spoilage Policy
We have developed a proofing process and a run procedure that ensure an accurate print every time. We have a 0% spoilage rate on orders less than 36 pieces, and 2% or 2-piece spoilage on orders over 36 pieces based upon Silver Screen’s inspection of garments. This process is outlined in your new account packet.

Excellent On-Time Fulfillment
We understand how important it is to meet deadlines. We know that the perfect print one day after the event is worthless. You can count on us to get the job done when we agreed it would be done, or be advised in advance. Estimated ship dates are updated at least once daily.

Featured Services

• Partnerships with SanMar and S&S product fulfillment programs, with shipping from most distribution vendors and locations
  • 5-7 day turn around for under 1000 pieces for screen printing and 300 for embroidery
    Production time begins once we receive your PO, print/embroidery ready art.
  • E-proofs must be approved by 4pm and garments received by 9am the day prior to scheduled production time. You must note your in hands date as “firm” on your PO for us to schedule
• Rush service options for all of our decoration services
• No set up or screen fees
• Art Department services if needed based on hourly rate
• Pantone Solid Coated Library ink mixing and matching
• 2 free e-proofs on all screen print and embroidery orders
• Spot color printing with 9 color capacity on dark, and 10 colors on light garments
• Simulated full-color process on dark garments, and CMYK 4-Color process on white or natural garments
• Specialty inks and screen-printing processes such as metallic, crystalline, discharge, plasticharge printing, as well as thermo film vinyl and foil heat press applications
• A Pre-Production Sample (PPS) is available at a one piece price. We also offer an In-Production Sample (IPS), in which we send you a photo of the first print of an order
• Embroidery offers 3-D puff, personalizations, woven labels, sew-down application of patches, laser cut tackle-twill, and custom engraved leather patches
• Embroidery sew-out samples are available for the one piece price per design
• Fulfillment and split shipping
• Finishing services such as hang tagging, folding, bagging, UPC labels and sticker application
• Blind shipping direct from our production site to your customer